Shipping policy
At Lyla en Rose, we are committed to providing you with an exceptional shopping experience, from the moment you place your order to when your beautiful jewelry arrives at your doorstep. Below are the details of our shipping policy.
1. Shipping Locations
We currently offer shipping within Malaysia. International shipping may be available upon request. Please contact us for more details.
2. Processing Time
Orders are processed within 1–2 business days, excluding weekends and public holidays. Once your order is processed, you will receive a confirmation email with tracking information.
3. Shipping Methods & Delivery Times
We offer the following shipping methods:
Standard Shipping: 3-5 business days
Please note that delivery times may vary depending on your location and external factors such as weather conditions or public holidays.
4. Shipping Fees
Free on orders over RM150 (Malaysia only)
Shipping fees will be calculated at checkout based on the shipping method and delivery location.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email or SMS. You can track your package through the carrier's website for updates on its status.
6. Packaging
All orders are carefully packaged to ensure your jewelry arrives safely. We use high-quality materials to protect your items during transit.
7. Delivery Issues
If your order is delayed, lost, or damaged during transit, please contact us immediately at info@lylaenrose.com. We will work with the carrier to resolve the issue as quickly as possible.
8. Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost packages caused by incorrect or incomplete address information.
9. Customs Import Taxes (for International Orders)
For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. Please check with your local customs office for more information before placing an order.
10. Contact Us
If you have any questions or concerns about our shipping policy or need assistance with your order, feel free to contact us at info@lylaenrose.com.